TERMS & CONDITIONS

This is a legally binding contract. By placing a reservation, you acknowledge that you have read, understand, accepted and agreed to be bound by all of these Terms and Conditions of Travel. These Terms and Conditions are subject to change without written notice at any time in our sole discretion.

1. Payment

Payment is due when the reservation is made. We gladly accept Visa, MasterCard and Discover online or by telephone. We accept Credit Cards and Check Debit Cards with the Visa or MasterCard Logo from any bank worldwide.

The only location we only accept cash and checks at our Main Ticket Office which is located at 5495 West Irlo Bronson Memorial Highway 192 Kissimmee, Florida 34746

2. Cancellation, Refunds and Travel Changes

Storm Policy

In the event that the National Weather Service issues a Tropical Storm Warning / Watch or a Hurricane Warning / Watch, customers with a confirmed reservation may make a one-time change to another date without penalty or charge. In order to make a change, an use the “Contact Us” form on our website and supply us with your confirmation number and the date you are requesting to change to. This policy will ONLY be in affect when a Red Banner appears at the top of every page stating "WEATHER ALERT".

Scheduled Shared Shuttles Only

Your ticket is 100% Non-Refundable, Non-Changeable and Non-Transferrable.

Once you purchase a ticket, no changes may be made. If you miss your scheduled shuttle for any reason, your ticket becomes invalid and no refund will be issued under any circumstances. Unused tickets will not be honored for another date, trip or time and will not result in a refund or a credit towards future travel. Passengers are considered a “No-Show” unless they are on their originally scheduled shuttle. Passengers that are “No-Show” will not receive a refund under any circumstance.

Private Shuttles Only

Customers who cancel a reservation made through our web site or by telephone may be entitled to a refund minus a $10.00 each way processing fee. In order to receive a refund, you must call the Group Sales Desk at 888-872-9992 Option 2 and travel cannot be within the next 48 hours. Cancellation of travel within 48 hours of travel under any circumstance is 100% Non-Refundable. Cancellation requests are not accepted by e-mail. Travel purchased using a promotion code is 100% Non-Cancellable, Non-Changeable & Non-Refundable. This includes our “Last Minute Specials” or any type of discounted fare using a Promo Code as well.

3. Customer Responsibility

It is the customer’s responsibility to read the Terms and Conditions BEFORE placing a reservation. All information entered into the reservation form is the customer's responsibility to be accurate. Refunds will not be issued for unused travel under any circumstances. Refunds for duplicate reservations or customer entry errors will be charged a $10.00 per person processing fee. Once the Submit Button is clicked, all sales are final.

Door to Door Service Areas

For our scheduled trips which include a door pick up and/or door drop off, area restrictions apply. If you choose an area outside of our service area, we will automatically choose a destination closest to your desired point of travel and inform you by telephone. Refunds will not be issued if you elect not to travel under any circumstances.  

Out Of Door to Door Service Areas

You may be provided with an opportunity to pay an additional fee for us to provide service outside of our service area at the time of confirmation. In order to determine eligibility, please call 888-872-9992 Option 3 between the hours of 7PM and 9PM to speak with the Dispatch Manager.

Promotion Codes

We are pleased to offer promotion codes. All promo codes must be entered correctly as indicated on the Fare Specials page of our website. No Promo Codes are accepted for telephone reservations. Incorrectly entered promo codes that do not automatically calculate the discounted fare will not be eligible for refunds after the reservation has been submitted. Please read the instructions carefully!

Departure & Arrival Times For Scheduled Shared Shuttles

All times posted on our website are "scheduled", however, due to traffic, weather conditions and other circumstances that are beyond our control, we cannot be held responsible for late departures and/or arrivals. Just like in air travel, there are no refunds or partial refunds for delays.

Departure & Arrival Times For Private Shuttles

We make every effort to pick up customers within the time requested, however, due to traffic, weather conditions and other circumstances that are beyond our control, we cannot be held responsible for late departures and/or arrivals. Just like in air travel, there are no refunds or partial refunds for delays.

Schedule Changes And Rerouting

Occasionally, it may become necessary to change departure times or reroute a trip in anticipation of travel conditions, road closures or weather conditions. Schedule changes occur to prevent lengthy delays. A schedule change is not a trip cancellation or delay; however, the schedule change can be up to 4 hours prior or 4 hours later than originally published. Full or Partial refunds are not available for schedule changes or reroutes and we apologize in advance for any inconvenience it may cause.

Trip Cancellations

In the event that The Florida Express Bus or one of its operators cancels a trip, we will make all efforts to re-accommodate passengers to the next available departure or provide for a 100% refund.

Damages to Equipment

Customers will be responsible for any damage caused by their negligence.

Prices Subject To Change

We reserve the right to change prices with no notice. Once booked, you are guaranteed your fare will not increase. Once you book your ticket, you are locked into that fare.

Right To Refuse Transportation

We reserve the right to refuse transportation or services to anyone deemed unsafe or unsuitable for travel. Passengers whom are denied boarding will not receive any type of refund or compensation. Passengers who intimidate, threaten or interfere with any employee or fellow passenger will be denied boarding. Raised vocal tones are deemed intolerant and will be dealt with accordingly. Please be considerate of fellow passengers. Customers whom are denied boarding will no longer be able to travel with us for future trips.

Customers Of Size

Customers who are unable to occupy one seat or who compromise any portion of adjacent seating should proactively book the number of seats needed prior to travel. The seat is considered to be the 17 inches in width. This purchase serves as a notification of a special seating need and allows us to process a refund of the additional seating cost after travel (provided the trip doesn’t oversell). Most importantly, it ensures that all onboard have access to safe and comfortable seating. If you are cannot meet the requirements outlined above, please ensure that you book 2 seats to ensure availability. It is our policy that customers who do not identify themselves will be denied boarding in cases where the shuttle is full and unable to accommodate them.

4. Additional Charges

The fares on our website are all inclusive which means there is no additional cost once you have purchased a ticket other than what is outlined in our terms and conditions under "additional charges" for private shuttles.

Additional Charges For Private Shuttle Passengers

When a private transfer reservation is made for transportation within 14 days, there will be a 10% Fee Assessed above and beyond the authorized amount. It's best to book as far in advance as possible. Customers traveling from International Drive Area, Disney World, Kissimmee, Lake Buena Vista or areas outside the city limits of Orlando to Port Canaveral, Port of Miami or Port Everglades will be charged an additional fee of $20.00 each way. Passengers traveling from Sanford Airport is an additional $50.00 each way. Note: There is NO additional fees from Orlando International Airport (MCO).All of our fares from Orlando are based on pick up and/or drop off at MCO Airport.

5. Equipment

We reserve the right to substitute equipment based on operational need. We never guarantee a certain equipment type (i.e. Motorcoach, Mini-bus, or a Van)

6. Limitation Of Liability

Neither the company, nor the service provider, shall be liable in any event or for any reason, including breach of this agreement, either directly or indirectly, to the other party or any third party for any special, indirect, incidental, punitive, exemplary, or consequential damages or loss of profits arising out of this agreement, even if such damages. It is expressly agreed that neither the company nor the service provider shall under any circumstances be liable to any party for an amount greater than the fee paid to us. We do not compensate additional for inconvenience.

7. Release Of Liability

The Company, its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents and assigns do not own or operate any equipment or Service Provider which provides, or is to provide, goods services for your trip, including, transportation companies. The Chartering Party (for itself and on behalf of the Passengers) hereby expressly agrees that The Company shall not be responsible in any manner for the acts or failures to act, negligently, willfully or otherwise, of the Service Provider or its employees, agents or representatives. The Chartering Party (for itself and on behalf of the Passengers) also expressly agrees that The Company shall not be liable for any bodily injury or harm, accidents, property damage or personal loss as a result of the Transportation Services provided under the Service Contract. To the fullest extent permitted by law, and notwithstanding any other provision of this Agreement, the Chartering Party and its passengers agree, in consideration for the services provided by The Company, to indemnify and hold The Company harmless from any and all damages, injuries, claims and causes of action, of any type or kind, whether or not caused in whole or in part by the negligence of The Company, its employees, agents or representatives or the Service Provider or its employees, agents or representatives. The Chartering Party (for itself and on behalf of the Passengers) hereby expressly agrees that if any portion of the Service Contract, including the terms of the Limitation of Liability paragraph or this paragraph, is found to be void or unenforceable, the remaining portions of this Service Contract shall remain in full force and effect.

8. Force Majeure

The Company and the Service Provider shall not be liable for any failure or delay in performing their obligations under the Service Contract, and neither party shall be deemed in breach of its obligations thereunder, if such failure or delay is due to Acts of God, natural disasters, national, state or local states of emergency, acts of war or terrorism, labor strike or lock-out, or other industrial or transportation accident caused by any third party, any violation of law, regulation or ordinance by any third party or any other cause not within the control of The Company or the Service Provider, respectively.

9. Prohibited Items

The following items and activities are prohibited without the written consent of The Company: (i.) Decorations; (ii.) Alcoholic Beverages (a fee, per bus, may be required if alcoholic beverages are allowed by The Company and the Service Provider); (iii.) Smoking; (iv.) Glass containers; (v.) Golf shoes or other shoes with spikes; (vi.) Generators or non medical oxygen containers. Tap beer is not allowed on any shuttle.

10. Theft of Services & Disputes

Demand for refund or credit card disputes after services have been rendered is considered Theft of Services in the State of Florida. In the event a customer initiates a chargeback, we will invoke our right under Florida Statue 772.11 by pressing charges against the individual(s)  and filing civil suit against the cardholder to the fullest extent of the law which is “threefold the actual damages” which include the cost of the actual chargeback, fees, Attorney Fees and Court Filing Fees.

772.11 Civil remedy for theft or exploitation

(1) Any person who proves by clear and convincing evidence that he or she has been injured in any fashion by reason of any violation of ss. 812.012-812.037 or s. 825.103(1) has a cause of action for threefold the actual damages sustained and, in any such action, is entitled to minimum damages in the amount of $200, and reasonable attorney's fees and court costs in the trial and appellate courts. Before filing an action for damages under this section, the person claiming injury must make a written demand for $200 or the treble damage amount of the person liable for damages under this section. If the person to whom a written demand is made complies with such demand within 30 days after receipt of the demand, that person shall be given a written release from further civil liability for the specific act of theft or exploitation by the person making the written demand. Any person who has a cause of action under this section may recover the damages allowed under this section from the parents or legal guardian of any unemancipated minor who lives with his or her parents or legal guardian and who is liable for damages under this section. Punitive damages may not be awarded under this section. The defendant is entitled to recover reasonable attorney's fees and court costs in the trial and appellate courts upon a finding that the claimant raised a claim that was without substantial fact or legal support. In awarding attorney's fees and costs under this section, the court may not consider the ability of the opposing party to pay such fees and costs. This section does not limit any right to recover attorney's fees or costs provided under any other law.